• For orders £100 or above in total value, we provide free shipping to addresses within the United Kingdom.
• Orders which qualify for free shipping will be posted using our UK Next Day delivery service (see below for more details on this service).
• Once your order is dispatched you’ll receive an e-mail notification from us at the e-mail address you used to place the order.

• Delivery is within 5 working days* from the moment you place your order.
• Delivery is Monday to Saturday (excluding Public Holidays).
• A signature may be required on receipt.
• If you’re not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.
• Once your order is dispatched you’ll receive an e-mail notification from us at the e-mail address you used to place the order.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. 365Jewels cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

• Delivery is on the next working day (Monday-Friday) if ordered before 2pm (Monday-Friday). *
• Delivery is excluded on Public Holidays.
• Delivery is fully tracked.
• A signature may be required on receipt.
• If you’re not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.
• Once your order is dispatched you’ll receive an e-mail notification from us at the e-mail address you used to place the order.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. 365Jewels cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

• We provide standard international shipping to the countries we currently deliver to.
• We aim for parcels shipped internationally to arrive within 10 business days* from the moment you place your order.
• Tracking is available on some standard shipping services.
• Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
•  Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
• Your order will be sent out via the most suitable carrier, dependent on size and weight.
• Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
• If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
• Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
• In most cases, any customs or import duties are charged once the parcel reaches its destination country.
• You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
• 365Jewels has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
• It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. 365Jewels cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.